Other storefronts like Steam have a slightly different policy. Steam will offer refunds for any game, no matter how long you have owned it, as long as you have played it for less than two hours. GoG Galaxy has the opposite plan - you can play a game for an unlimited number of hours (under certain circumstances) and still request a refund before the 30 day delay.
GoG Galaxy, like Steam, tackles refunds on a case-by-case basis, so it's important that you don't try to use it to rip off developers. Personally, I would only use this case where I bought a game that just doesn't work no matter how hard I try to get it to work. It's happened on GoG before, and now you can buy good ol 'games without worrying about wasting your money on something that just won't work.
- What you need to know about the new refund policy:
- You can request a refund for any game within 30 days after purchase. Even if you have started and played the game.
- You can request a refund by submit a request here.
- Pre-orders can be refunded anytime before release and 30 days after release.
- DLC can only be refunded for a full pack - if you purchase a Season Pass, you cannot refund a single piece of DLC.
- There is no limit to the amount of refunds you can request, but GoG.com has the right to refuse any refund on a case-by-case basis.
This new refund policy fixes one of the only major drawbacks to purchasing from Gog.com. GoG Galaxy is great for many reasons - convenient tech support for one person, but sometimes games just don't work no matter what you try. Games released on GoG have fixes / launchers that make them easier to play on modern systems, and they're completely DRM-free, which means you can save your games to a hard drive to keep them.
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