How to access the pre-order bonus
The pre-order bonus for Final Fantasy VII Remake for everyone is a Special Summon of Materia for Chocobo Chick, but it doesn't just come in-game if you buy it. Whether you pre-ordered a physical copy of the game or pre-ordered it digitally, you'll need to make sure you have the correct file downloaded.
If you purchased Final Fantasy VII Remake from a physical retailer, you should receive the pre-order bonus code on your receipt or by email. I know for a fact that Amazon sent out their bonus email earlier which includes not only the Chocobo Chick bonus for the game, but also an exclusive Sephiroth PS4 Dynamic theme.
Whenever you have your code for the bonus, or bonuses if you also have a theme, just go to PlayStation Store and redeem it. If you do this directly on your PS4, you should be able to install the item you traded in right after. However, if you use it on the mobile app like I did, you will have to manually go to the PS4 to find it.
For Chocobo Chick content, you need to go to the PS4 home screen and go to Final Fantasy VII Remake. Scroll down to specifically select the PlayStation Store for the game, then click on "Your Add-ons." From there, find the Chocobo Chick and download it manually. From there, return to your game and pause the game. Scroll down to System, then select DLC. From there, choose the Chocobo Chick here and it will be added to your Materia Summon options.
To find the dynamic Sephiroth PS4 theme, you just need to redeem the code on the physical PlayStation Store or on the mobile app. If on the PS4 itself, you can already download it. Otherwise, we will follow the same steps. Head to settings and scroll down to themes. If you've already downloaded the theme, it should be at the top, but if not, it will be at the bottom near the button. Download the theme if you want and feel free to walk away.
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