Troubleshoot "The app could not be downloaded due to an error. (963)"

Let's see today how to fix a problem with your Android device when downloading apps in Google Play where an error occurs saying that the "app could not be downloaded due to error. (963) "

Error 963 occurs because the device is unable to write the data required to download the app for some reason. You can usually fix the problem with these steps.

1. Go to " Settings ">" App ">" Google Play Store ">" ANNUAL REPORT".
2. Select the button " Clear data ".
3. Go back to the app list, then select the app you were downloading.
4. If the app is stored on the SD card, tap " Move to device memory ". If not, proceed to the next step.
5. Select " Memory", Then select" Clear data "For the app.

Then try to download the app again. If that doesn't work, try these steps:

1. Go to " Settings ">" App ">" Google Play Store ">" Uninstall updates ”>“ Uninstall ".
2. Go back to the app list, then select " Google Play Services ".
3. Select " Uninstall updates ">" Uninstall ".

If you own an HTC phone, try this:

• Go to " Settings ">" App ">" HTC Lock Screen ">" Uninstall updates ”>“ Uninstall ".

Try again to download the application.

If you have an Amazon Kindle Fire device, try these steps:

1. Give it, open " Settings ">" Apps and games ">" Manage all applications ".
2. Swipe right to view " All ” app.
3. Select the app you want to remove, then select " Uninstall ".

If none of the above steps work and your Android has an SD card for external storage, you can try to unmount the SD card by following these steps:

• Go to " Settings ">" Archiving ">" Unmount SD card ".

Try to download the app again, then restart your phone.

 

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