Information technology has automated so many processes in companies that today it is unthinkable to imagine a company that does not use computers.
If someone told us these days that he doesn't have a smartphone, that he doesn't use WhatsApp, or that he can't read an email that was sent to him, we would look at him with our best face to look at some kind of strange phenomenon, something analogue-anachronistic-amazed.
The same happens with information technology in companies. If someone told us that his finance, marketing, warehouse or purchasing department does not use a computer and that, instead, he writes everything down in a notebook, we would be left with a blank stare, knowing that it is a company that is not going to last long.
However, everything that technology has evolved to make it easy to buy a computer, connect it to the Internet, or start using a program that suits our needs, has also been done by an entire industry dedicated to infiltrating companies, stealing data or extorting. owners do not disclose information obtained illegally.
That is why it is so important to have trusted vendors who perform IT maintenance for companies, wherever possible local and close to our business, who understand what we need and are able to act quickly and effectively.
This IT technical service for companies must meet a series of requirements so that they can last over time and become our trusted suppliers:
- Detailed and precise budgets. Know how much we will pay and how to get there. Be wary of a provider that avoids committing to give a price or that tries to carry out the operation with the usual "rest assured, you will pay me". A professional knows how to guide his client on how much the parts cost, how much his work costs and how many hours the operation can take.
- In line with the above, another of the cornerstones of a good supplier is establishing real deadlines and respect. Nothing generates more distrust than thinking that it will take two hours and that it will be two days, or that "they would have come today", that is, two weeks ago.
- Experience and knowledge demonstrable. Okay, we all have a brother-in-law who spends many hours reading on the Internet, but in this case, it's about the company's perks. If the computer crashes, the network is down, or emails are lost, what we need are solutions, not theories of what might or might not happen. Go to people you know who know what they're talking about because they spend every day struggling with those issues and leave the brother-in-law for Friday dinners.
- Maximum flexibility. In the company, time is money. Every minute the system goes down, departments don't communicate or can't print a delivery note, that's money being lost and operations that don't go into the day. You need a provider who can quickly answer you by phone to solve a question, remotely connect to your systems to solve a problem or diagnose it efficiently, or come to your company to get to work if all else fails. If they want to do everything over the phone giving you instructions, make no mistake, they are not a good supplier.
Conclusion.
All entrepreneurs want a business that grows every year. They want to hire more people, have more customers and, of course, earn more.
For this they need computers, networks, cell phones, printers, e-mails, the accounting program,…. anything! they are operational closest to 100% of the time.
For this it is necessary that systems, computers, devices, are continuously maintained, working to prevent problems and shielding the organization from external attacks.
For this there is only one maxim: work with professionals. Everything else will be expensive.
