The Galaxy S6, S6 Edge, Note 4 and Note 5 have all received Android Marshmallow, at least in some markets. An update eagerly awaited but far from being perfect since on some models, a big bug seems to prevent the user from unlocking his smartphone, once it is done.
As we can now read on Reddit and on certain specialized sites, several users of the Galaxy S6, Note 4 and Note 5 who have updated their phone to Android Marshmallow and even some users of the Galaxy S7 which runs natively under this version are complain that their password and fingerprint are no longer accepted by the phone. Not everyone seems affected by this problem, but the cases identified are numerous enough to have generated a real buzz online.
To believe the first observations, this bug would be caused only when default encryption is enabled and certain conditions met. Each time the phone is started, the user is supposed to enter a password, a PIN code or a pattern and it is precisely this functionality that is problematic because the bug affects the passwords and fingerprints stored to the point of making the phone unlock not possible.
The only really effective solution to not fall victim to this bug would be to temporarily remove your password or fingerprint, while you install the Android update. But how do you know in advance that you will be the victim of this bug? And if this happens to you, once the update has been carried out, you will have to go through the Findmymobile service which requires you to have a Samsung account.
As a last resort, you could of course always call on your customer service. Note that for the moment, the Korean company has not yet commented on this bug.
- Android 6.0 Marshmallow
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