With the latest updates from Windows 10, many users have encountered some problems with the audio of your computer. Due to a bug introduced with the latest updates, the audio on the Windows computer does not work as it should. In this guide we will explain how to solve the sound not working problem in Windows 10.
Preliminary information
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How to fix the sound not working in Windows 10
With the latest updates a driver audio corrotto by Intel. This driver does not allow you to hear your computer's audio, resulting in a loss of many features. If you are using Windows 10 version 1709 or later, it is very likely that the corrupt driver was added to your computer as well.
Microsoft has released a patch that allows you to automatically fix the problem. The patch is identified with the code KB4468550 and you can install it through Windows Update. To check for the update, open the Settings, click on the item Update and security and click on the option Check for updates. If the update is detected, update your computer to the latest version of Windows available to resolve the corrupt driver error.
If your computer does not detect the presence of the patch and you want to fix the problem as soon as possible, we recommend that you follow the following steps carefully:
- Open Device management on your computer.
- Click on the menu Sound, video and game controllers to expand it.
- Locate a device Realtek or a device equipped with a yellow triangle with an exclamation point.
- Click on the device to select it.
- From the menu Show, choose the option Devices for connection.
- The corrupt driver should be called Intel SST Audio Controller.
- Click on it with the right mouse button.
- Click on the item Property.
- In the new screen, move to the section driver.
- The corrupted version is the 9.21.0.3755.
- Click on the option Uninstall device.
- Check the checkbox.
- Finally, click on Uninstall.
Once this is done, the corrupt driver will be uninstalled correctly. Once the elimination is done, you must restart your computer. When the computer has restarted, check that the Windows audio is working properly.
Looking for more guides for your Windows 10 PC? So why not check out the following related guides?
- Windows 10 Notes: User's Guide
- How to delete Windows 10 user accounts
- Create a local account in Windows 10
- Add Microsoft Accounts in Windows 10
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