[Android] Black Screen but Phone On? | androidbasement - Official Site

You are dealing with the problem of black screen on your Android phone? The screen is black but the notification light keeps flashing with nothing showing on the display?

This situation unfortunately happens to many users in possession of a mobile phone Android (eg Samsung Galaxy) and the first thing you do in this scenario is to immediately look for some solution on the internet. In this article we have collected a number of possible solutions that can help you solve the black screen problem on your Android. But before that let's see what are the things that distinguish this problem:




  • Phone light blinks but the device is not responding
  • The Phone crashes very frequently and black screen appears
  • The mobile restarts and freezes more often and the battery drains much faster
  • The phone restarts by itself

How to fix the black screen problem? Below we see some possible solutions

  • Part 1: Causes of Black Screen Problem on Android
  • Part 2: How to Recover Data from Black Screen Android?
  • Part 3: Repair Android with black screen

Part 1: Causes of the “black screen” problem on Android

Android devices may encounter the black screen issue a cause of:

  1. Installation of damaged apps or incompatible apps
  2. Mobile phone that has been charged for too long
  3. Using an incompatible charger
  4. Old and damaged battery

Read on below to understand how solve the problem black screen (but phone on) and how to recover any important data saved on the device




Part 2: Black Screen Mobile Data Recovery

This annoying black screen problem obviously makes it impossible to access your data (photos, videos, messages, etc.). There is unfortunately also a high possibility is that you may lose all your data in the screen repair. But before you despair we recommend that you try the following solution.

The proposed solution is called dr.fone – Recover (Android). It is a tool that is highly regarded around the world and very popular for its rich user interface. This tool can perform several functions that it can recover the data from a damaged device.

[Android] Black Screen but Phone On? | androidbasement - Official Site

Using this revolutionary software you will be able to recover data from black screen mobile phone. You will need to connect the device to the PC and follow the onscreen instructions to recover all the data on the phone. Unfortunately the program only supports some Android models and devices (e.g. some Samsung and LG). Click on the link below to read the detailed guide and recover data from your mobile with broken (but turned on) screen:

[Guide]: How to recover data from Android with black screen

Part 3: Solutions to Repair Android Black Screen

  • 3.1 dr.Fone Repair
  • 3.2 Clearing Android cache
  • 3.3 Uninstalling incompatible apps
  • 3.4 Reset to factory settings

3.1 Use of dr.Fone Repair

dr.Fone Repair per Android is a software that allows you to fix various problems including black screen problems. Here are some of its features and functionalities:



  • Repair all Android system problems like black screen, OTA update errors, etc ...
  • Update the firmware of Android devices
  • Support all new Samsung devices like Galaxy S8 / S9 / S10 / S20 / S21, etc ...

To get started download the free demo version of the program on your Windows PC from the following link:


[Android] Black Screen but Phone On? | androidbasement - Official Site

After installation you will see this main program window:

[Android] Black Screen but Phone On? | androidbasement - Official Site

Click on the section REPAIR to start using the function we need to fix your phone with a black screen but which is turned on.

[Android] Black Screen but Phone On? | androidbasement - Official Site

Click on the left on ANDROID REPAIR and then start the procedure.

Among the first things to do is to indicate the exact model of your mobile phone:

[Android] Black Screen but Phone On? | androidbasement - Official Site

Then you will be asked to put the device in "download mode"Following the instructions in the program:

[Android] Black Screen but Phone On? | androidbasement - Official Site

Once put in download mode (or DFU) the program will start installing the correct operating system for your mobile and this will lead to the repair of the device.

3.2 Clear Device Partition Cache

The most used solution to overcome the black screen problem is that of clear the cache of the device. Sometimes filling up the cache memory can cause black screen on Android. Follow the instructions below to understand how to do such cache cleanup.


Step 1. First turn off your device by long tapping the power button.


Step 2. Now, boot into recovery mode by pressing the Volume Up + Power + Home button. If this combination does not work, search the internet for the one relating to your phone

[Android] Black Screen but Phone On? | androidbasement - Official Site

Step 3Once you enter recovery mode you will see various options. Use the volume keys to navigate between the various options and select "Wipe cache"

[Android] Black Screen but Phone On? | androidbasement - Official Site

Step 4. Select that option by clicking on the power button. Confirm by clicking on "yes"


Step 5. After all the cache is cleared you will see a message like “reboot system now”. Select it to restart your phone.

Step 6. Wait for the device to reboot and check if the black screen has disappeared.

3.3 Uninstall incompatible apps

The black screen can also be the result of installing a bug or incompatible apps. If you recently installed an app that crashes frequently, this could be the cause of the problem. Uninstalling that app from your device can fix the problem. To do this you need to boot your device in safe mode. Here's how to do it

Step 1: Turn off your device. Then turn it back on.

Step 2: When you see the boot logo, press and hold the volume down button until the lock screen appears.

Step 3: The device home will appear with “safe mode” written at the bottom of the device

[Android] Black Screen but Phone On? | androidbasement - Official Site

Step 4: Now go to Settings and then to “Application Manager” and select the app you think may be causing the problem. Then click on "Uninstall"

[Android] Black Screen but Phone On? | androidbasement - Official Site

Step 5: Restart your phone

3.4 Reset to factory conditions

Factory reset is the option that resets all data, settings and apps. The device will be brought to the conditions of when it was just purchased. Here are the steps to follow:

Step 1: Turn off the device. Then press the Volume up key + Power button + home button and leave the mobile boot in recovery mode.

Step 2: After booting into recovery mode, you can find the “Factory data reset” option. Navigate to that option with the volume up and down arrow and select it with the power button.

[Android] Black Screen but Phone On? | androidbasement - Official Site

Step 3: Confirm the operation and then wait for the device to restart

i have a j1 and i have a black screen i can't find a program that supports that model can anyone tell me a program to do it?

  • How can I solve the problem that both the Wi-Fi and the bluthoot turn off by themselves after a while and then I can't activate it anymore unless I restart the phone which for some time remains on a black screen but turned on hoped to solve this problem soon otherwise I am forced to use the giga.

  • I played call of duty until yesterday after i updated and this morning i try to enter call of duty it tells me error connection with google play and does not open the game. What should I do?

  • how can i use dr fone for samsung galaxy a40? the model is not inserted

    • On Dr Fone as only Samsung choice? How can i do to fix smartphone on black screen problem for huawei?

      • At the moment dr.Fone only supports some samsung with this problem ...

  • Thank you so much for the guide ...

  • my cell phone just doesn't turn on. “Samsung Galaxy J5” (my model) does not even appear. I have installed this program, but it does not let me go on because I believe that my operator is not among those counted

  • BUT IF THE DISPLAY DOES NOT TURN ON HOW CAN I EMPTY THE CACHE YOU HAVE WRITTEN?

    • Obviously that solution is for those who have the intermittent black screen problem and want to prevent it from becoming a persistent problem.



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