Fiber optic connections are accelerating while ISPs will have to have connected 80% of homes by 2022 and 100% by 2025. However, they have fallen behind, and as reported by 60 million consumers, this unfortunately translates into by an increasing number of botched socket installations by technicians or accidental cut-off problems.
In a long post, 60 million consumers explain that problems around fiber optic connections are increasing. Operators must indeed still connect 40,3 million catches, and they happen to be quite late to meet the 2022 and 2025 deadlines. This is why we have noticed for some time a acceleration of connections by Orange, SFR, Free or even Axione, Covage and other local operators.
The problem is that this acceleration seems to be happening to the detriment of the quality of the facilities. Ariel Turpin, general delegate of Avicca, an association of communities cited by the association, explains: “Connection failures are very important. They reach up to 40% in some municipalities, while the operators announce that they are 100% connectable ”. In some cases, reports 60 million consumers, customers are forgotten in a file.
Fiber: operators speed up deployment even if it means lowering the quality of installations
In other, they have to overcome connection difficulties at their own expense. The association cites in particular the case of a customer forced to finance a trench himself to connect his home for a total of 1000 euros. Nonetheless, this is clearly not the worst of what has been reported. The quality of the sockets and connection installations currently seems to be in free fall. In some cases, the wires are visible and the plug is poorly, if at all, attached to the wall.
Other customers even report that the technician did not manage to connect their housing to fiber, after having removed the old cables from their ADSL line - leaving them several weeks without any internet access. And that's not all: to speed up while controlling costs, operators call on a growing number of subcontractors. Which leads to a real bazaar in ISP street facilities.
Read also: Optical fiber - our country is now queen of deployment in Europe
It happens that technicians unplug lines by mistake, by fixing problems for other subscribers. With so many people, and low standards, street cabinets often look like spaghetti dishes with no ounce of order, and “customers are coming to reconnect themselves,” notes Ariel Turpin.
Source: 60 million consumers
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