Netflix has been disappearing from the RED by SFR internet boxes of certain customers for a few days. The application icon is no longer available and the platform is missing from channel 66. The ISP is aware of the problem and is working on an update to correct it. In the meantime, we'll walk you through how to access Netflix.
Some RED by SFR customers are complaining about the disappearance of the Netflix application icon from their TV interface on the operator's forums, reports MacGeneration. It is also impossible to access the SVOD platform via channel 66. In short, the service is no longer accessible to subscribers.
RED by SFR: how to find Netflix if the application icon has disappeared
“Since Saturday, no more access to Netflix, the icon has disappeared”, testifies a user. “I no longer have access to Netflix: the app is no longer there, and channel 66 is not working. And of course, impossible to reach an advisor… ”, said another. “Since yesterday I no longer have access to the Netflix icon on my TV decoder. I would like to point out that I have had it for months and that I have been a subscriber, I reset Netflix on the decoder, then reset the decoder itself, in short, I cannot find a solution to make it work as before ”, regrets a customer.
A RED Community Manager responded to one of the threads, explaining that there was nothing they could do on the subscribers' side and that the concern was at home. “Rest assured, a problem is being resolved on our end. We are doing everything we can to ensure that you can access Netflix again, ”he says. Apparently, you have to wait until the decoders receive the 1.14 update for everything to work again.
Read also: Has Netflix brought down TV consumption in our country?
In the meantime, some users have managed to find a solution. “To be able to launch Netflix - even if the icon does not appear and or that channel 66 does not work - you have to go to the TV guide on the home screen, go down to channel 66 and normally that should launch it ”, shares a surfer. Information confirmed by several other people in the same case. This is not very practical, but it troubleshoots while waiting for a fix. Earlier this year, the same problem was noted, but for SFR THD fiber box customers this time. With the further disappearance of Netflix or YouTube from the home screen.
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